Signal Foundry · 2027

Where customer systems meet human judgment.

A one-day forum for leaders reshaping service, operations, and the technology between them.

Reserve your seat

Signal Foundry brings together 640 service leaders for candid exchange, practical debate, and sharper decisions.

12 March 2027
Royal Festival Hall
London, United Kingdom
08:30–18:30

Why attend

Now in its fourth year, Signal Foundry is the essential annual room for people building customer operations at scale.

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Meet the operators turning ambitious service ideas into repeatable systems.(01)
Hear direct, unvarnished lessons from teams in the middle of change.(02)
Leave with working models, not another folder of slogans.(03)

Featured speakers

Five perspectives on the next operating model for customer work.

Mateo Alvarez portrait — Korede Adenola on Pexels

Mateo Alvarez

Chief Experience Officer · Northline

Leila Morgan portrait — Jake Nackos on Unsplash

Leila Morgan

VP Service Design · Paperwell

Daniel Cho portrait — Ben Khatry on Pexels

Daniel Cho

COO · Common Thread

Amara Okafor portrait — Thanh Xuan Nguyen Ly on Pexels

Amara Okafor

Founder · Relay Practice

Ravi Mehta portrait — Prince on Pexels

Ravi Mehta

Head of AI Operations · Castor

Agenda

Welcome to Signal Foundry

A short opening on the constraints worth keeping—and the conventions worth leaving behind.

Mateo Alvarez portrait — Korede Adenola on Pexels
Mateo Alvarez · Northline

The service system keynote

What changes when AI stops being a side project and becomes part of the operating fabric? A field-tested view of governance, skills, and customer trust.

Leila Morgan portrait — Jake Nackos on Unsplash
Leila Morgan · Paperwell

The state of customer operations

Fresh findings from 218 teams on queue design, knowledge quality, handoffs, and the real economics of automation.

Daniel Cho portrait — Ben Khatry on Pexels
Daniel Cho · Common Thread

Rebuilding support around the work

A practical account of replacing channel-specific processes with one durable operating model.

Amara Okafor portrait — Thanh Xuan Nguyen Ly on Pexels
Amara Okafor · Relay Practice

How teams automate the difficult middle

The highest-volume tasks are rarely the hardest. This session examines complex, exception-heavy workflows and what it takes to automate them responsibly.

Ravi Mehta portrait — Prince on Pexels
Ravi Mehta · Castor

Roundtable: judgment at scale

Speakers return for a candid discussion on accountability, operating cadence, and which decisions should remain human.

Featured speaker portrait — Jake Nackos on Unsplash
All featured speakers

Closing remarks

A final set of commitments for the year ahead.

Mateo Alvarez portrait — Korede Adenola on Pexels
Mateo Alvarez · Northline

FAQs

Who is this event for?

Senior leaders across customer experience, service operations, product support, workforce design, and applied AI.

What should I expect?

Short keynotes, detailed operator sessions, moderated debate, and ample time for useful conversations.

How much does it cost?

Invitations are complimentary for qualifying customer operations leaders. Capacity is limited.

Will sessions be available on demand?

Selected talks will be recorded. Roundtables and working sessions remain in the room.

Reserve your seat today, in person or online.

12 March 2027
London + livestream
Request an invitation
Signal Foundry