Pricing workshop
Walked through the three-tier restructure. Usage ceiling moves to 40k records before the next band kicks in.
Notes
Q2 territory split
Mid-market accounts in the western region move to Dario's book from 1 April. 63 accounts total.
Onboarding retro
Time-to-first-import dropped to 3.4 days. Two blockers left: field mapping and duplicate merge.
Support escalations
Seventeen tickets tagged import-failure this month, eleven from a single CSV encoding issue.
Partner sync
Two integration partners want write access to custom objects. Scoping doc due end of week.
Renewal forecast
At 82% gross retention for the quarter. Three at-risk accounts have exec sponsors assigned.
