How do I send an item back?
Review return windows, first-order coverage, and what to include when a product needs to go back.
How can we help?
Common topics: shop standards, payment schedules, message a maker
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When will my order arrive?
Each maker confirms production, packing, and delivery dates for the goods in your order.
How do I cancel an order?
Cancellation options depend on whether a maker has already started preparing your items.
How do I report a damaged delivery?
Tell us about missing or damaged goods within the review window and attach clear evidence.
How do I contact a maker?
Use your order thread to ask about production, changes, quantities, or expected arrival.
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Frequently asked
View all 19Getting started
- Who qualifies as a trade buyer?
- What does retailer verification involve?
- Which introductory credit applies?
Orders and delivery
- How do import duties work?
- Where can I find regional shipping updates?
- Why did a catalog item fail to import?
Payments and taxes
View all 28Returns and refunds
View all 7Sell through Woven
View all 5Announcements
View all 6Need more help?
Share a few details about the issue and our retailer support team will follow up.
Start a request