Conversations opened
428
↓ 6.3%
vs. 457 in the prior 30 days
Analytics
/ Response health
Median first reply
6m 41s
↓ 18.2%
Target is under 10m on weekdays
Resolved within SLA
91.4%
± 0.4%
387 of 423 closed conversations
Customer wait time
Median customer wait time
42mlast 30 days
Apr 06Apr 13Apr 20Apr 27May 04
Wait time breakdown
Account
1d 6h
↗ 14h
Northgate Labs
11h 20m
↘ 2h 05m
Verdine Retail Group
2h 42m
↘ 46m
docs.tessellate.io
Plan tier
1d 3h
↗ 9h 12m
Priority care
12h 08m
↘ 1h 34m
Standard
4h 26m
↘ 22m
Trial
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All time
Customers helped
6
2