Spend by category

46%
Air
$31,780
24%
Lodging
$16,905
3%
Rail
$2,140
12%
Chauffeured cars
$8,420
6%
Ground
transportation
$3,915
9%
Meals and
incidentals
$6,240

Adoption

Registered travelers
62%

18 of 29 travelers have finished their profile and can book unassisted.

Active travelers
11

registered travelers booked at least one trip in this period.

Mobile app users
41%

of registered travelers have installed the Halyard mobile app.

Satisfaction

NPS score
47 responses
34
Detractors 9
Passives 14
Promoters 24
Average chat rating
4.3/5

Across every chat conversation

Conversations with support
128
Median response time
42s

Across phone and chat conversations

Booking type metrics

Air travel

Average ticket price
$412
Average booking lead time
14d
Savings rate
11.4%
Cost per mile
$0.27