How does the room feel?
Post-visit question, all channels
61%
Positive
Positive
Negative
Neutral
Sentiment over time
Post-visit question, all channels
Positive
Negative
Neutral
Recent responses by sentiment
Data refreshed 40 seconds ago
What did they say?
positive
61%
“The new order screen finally makes sense — took me about four seconds to reorder my usual.”
Read all positive repliesWhat did they say?
neutral
17%
“Works fine. Nothing I'd complain about, nothing I'd tell a friend about either.”
Read all neutral repliesWhat did they say?
negative
22%
“I never had to fill anything in before. Why am I answering questions to pick up a coffee now?”
Read all negative repliesWordcloud
Terms weighted across 1,247 open-text replies
refill
staff
fast
app
queue
friendly
pickup
oat milk
slow
easy
receipt
clean
loyalty
morning
confusing
reorder
pastry
parking