Support resolution funnel

Support resolution funnel

Tune your support desk to deliver first-rate human conversations by clearing repeat questions with self-serve answers, and stay ahead of known issues through proactive outreach.

How is this report calculated?

How do your customers reach support?

1,842 Seeking support Tried to resolve with self-serve answers Resolved with self-serve answers Handled by a teammate from the start 566 31% Resolved by Self-serve support 1,241 67% Served by Human support

Unserved: 35 stopped seeking support

Self-serve support Human support