Overview

New inbound conversations

18.4%
147 vs. 124 previous week
24120
Mar 4Mar 5Mar 6Mar 7 Mar 8Mar 9Mar 10

Top pages for new inbound conversations

URL Conversations Trend
https://kestrelwares.shopfront.io/checkout 7
https://app.harborline.com/embed/w41vpz8b 4
All others 3

Performance

Median first response time

4m 12s 38s faster

Median time it takes your team to reply to the first incoming message in a conversation.

Median time to close

3h 47m 22m slower

Median time elapsed from creation to close across all inbound and outbound conversations.

Conversation ratings

Based on 86 rated conversations this period.

Excellent
63%54 ratings
Good
24%21 ratings
Fine
9%8 ratings
Disappointing
4%3 ratings