Priorities
Timeframe
Urgent
12
High
23
Normal
47
Low
9
| Priorities | Volume i | First response i | Next response i | Resolution time i | Customer wait time i |
|---|---|---|---|---|---|
| Normal | 47 | 4h 12m | 1h 38m | 1d 6h | 2d 3h |
| Urgent | 12 | 21m | 14m | 5h 08m | 6h 22m |
| High | 23 | 1h 07m | 42m | 11h 26m | 14h 51m |
| Low | 9 | 1d 3h | 8h 19m | N/A | 3d 1h |
| TOTAL 91 |