Reports

Timeframe
Granularity
Open queue
9 waiting right now
950
Aug 20Today
Median first reply Median
14h 38m last 7 days
2d21h0
Aug 21Today
Median time to resolve
N/A last 7 days
No data
Aug 20Today
New conversations per day
23 total
Average 3
530
Aug 20Aug 22Aug 24Today
Conversations re-opened per day
5 total
Average 1
530
Aug 20Aug 22Aug 24Today
Conversations resolved per day
19 total
Average 2
530
Aug 20Aug 22Aug 24Today
Volume by hour and weekday Lower Higher
7pm busiest hour
MonThuSun
12a6a12p6p