Owner
Unrestricted access. Billing, deleting workspaces, workspace settings and API keys.
Roles
Create or tune roles to decide what each teammate can reach.
Admin
Access to everything apart from billing and deleting workspaces.
Agent
Can reply to customers and use every feature in the app.
Viewer
Reads every support request and joins internal discussion. Cannot send messages to customers through Slatebrook.
Upgrade to use custom roles
Custom roles are included with the Summit plan and above.