Threads

Todo 3

Brand kit order tracking

T-5 Email — support@northgale.co

I'm sorry for the delay. I've flagged your order as urgent and we're looking into this now. You should receive your brand kit files within the next few hours via email.

Track your delivery status here:

{{tracking_link}}

If you have trouble opening any of the files, just reply here and we'll sort it out with you.

We understand this is critical for your launch next week and we're doing everything we can to get it to you on time.

Thanks for your patience.

Northgale Support

You changed status to Waiting for customer ·
Priya Raghunathan — photo by Thanh Xuan Nguyen Ly on Pexels Youleft a note

Do not send the tracking snippet until the export actually finishes — we shouldn't promise a link that doesn't resolve yet.

Support Team

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Summary d.marchetti reported not receiving the brand kit after the promised…
NGAgent session