How can we help?
Questions about your order, the app, or the token — find your answer below, or write to us directly.
The token
What is the token made of?
Solid brass, bead-blasted and left raw. No plastic, no coating.
Is it compatible with my iPhone?
Every iPhone from the XS onward reads it. Android phones with NFC work too, though the Mac companion is iPhone-only for now.
Does it need a battery or charging?
No. The token is fully passive — your phone powers the chip for the fraction of a second it takes to read.
Will it work through a case?
Through leather, silicone, and most plastics, yes. Cases with a metal plate or a thick wallet insert can block the read.
Can I reprogram the token?
As often as you like. Each token can hold up to four routines, and you can rewrite them from the app in a few taps.
The app
Where do I download the app?
Search “Stilla” on the App Store, or scan the card in the box — it links straight to the listing.
How do I set up my token?
Open the app, hold the token to the top of your phone, and pick which apps a session should mute. Setup runs about two minutes.
Why does the app need an account?
Only so your routines survive a new phone. You can use Stilla fully offline and skip the account at the cost of syncing.
The app isn’t detecting my token. What should I do?
Move the token to the very top edge of the phone, remove any wallet case, and make sure Airplane Mode is off. If it still fails, run the diagnostic below.
Can I choose which apps get blocked?
Yes — per routine. Most people keep one list for deep work and a looser one for evenings.
Does the token work without the app?
The token is the trigger; the app enforces the block. Without it installed, a tap does nothing.
What permissions does the app need?
NFC, Screen Time, and notifications. No contacts, no location, no microphone — and nothing about your usage leaves the device.
Orders & shipping
When will my order ship?
Orders placed before 14:00 CET leave our workshop in Ghent the same weekday. You’ll get a tracking link the moment the label prints.
Do you ship internationally?
To 38 countries. EU delivery runs 2–4 working days; everywhere else is 6–11, duties included at checkout.
I haven’t received a confirmation email.
Check spam first — it arrives within ten minutes. If it hasn’t, send us the address you used and we’ll resend it by hand.
Can I change my delivery address after ordering?
Until the parcel is handed to the carrier, yes. Reply to your confirmation email with the new address and we’ll update it.
Can I return my Stilla?
Within 45 days, used or not. Return shipping inside the EU is on us, and refunds land 3–5 days after the token reaches the workshop.
Still need a hand?
Pick whichever is closest — we’ll trim the form down so you only fill in what actually matters.
Token won’t scan? Run the 40-second diagnostic — 8 in 10 cases clear on the first replyOr email hello@stil.la directly.