AI agents for high-volume support

From Series A teams to global retail brands, Halden runs the voice and chat conversations that resolve on the first pass.

"Parcelane runs seven marketplaces in fourteen languages, so support volume never sits still. Halden used two years of our own transcripts to cut escalations, shorten resolution paths, and hand our agents cleaner context. As we push past 38 markets and roughly 21 million monthly customers, this is the kind of partnership that decides whether service holds up."

Priya Raghavan Co-Founder