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I'm the Thimbleway assistant, a virtual helper built to answer questions about orders, shops, and your account.

I work best with short, specific requests.

I can help with refunds, tracking a parcel, re-downloading a digital purchase, and plenty more. I'm still learning something new each week.

If we get stuck, I can hand you over to a Thimbleway support specialist.

I'll offer buttons you can tap at any point in our chat.