Driftwell — Changelog

Nov 21, 2024

A workflow rebuilt for volume

Support agents working on laptops in an office — photo by MART PRODUCTION on Pexels

Until now, each conversation carried a single label. That worked for small teams and fell apart for the ones handling 300+ threads a week, where one thread often belongs to three people at once.

What you can do now

Stack labels on a thread instead of replacing them
Set urgency from low to critical
Assign a thread to one of your teammates

Improvements

Chat notifications update in place as a thread changes
Time-based snoozing respects the recipient's timezone

Designed, built and written by

Portrait of Marit Vosloo — photo by Jake Nackos on Unsplash

Marit VoslooProduct

Portrait of Théo Rancourt — photo by Korede Adenola on Pexels

Théo RancourtEngineering

Aug 29, 2024

Composer improvements

Close-up of hands typing on a laptop keyboard — photo by Khwanchai Phanthong on Pexels

A batch of changes that make writing a reply feel closer to the editor you already use — the toolbar collapses while you type, and drafts hold their place when you switch threads.

Bugfixes

Safari jumped to the top of a thread after each send
Logging a customer out closed the wrong browser tab

Designed, built and written by

Portrait of Ilaria Brandt — photo by Thanh Xuan Nguyen Ly on Pexels

Ilaria BrandtEngineering

Jul 15, 2024

Code blocks in replies

Programming code on a computer screen — photo by Nemuel Sereti on Pexels

Send a snippet with syntax highlighting from the composer, or wrap it in </> and let Driftwell work out the language.