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43 Support agent Priya Can I move my delivery to Thursday instead? 32

AI customer
support that
compounds
your capacity

The platform that gives support leaders a real resolution engine—one agent that keeps getting sharper across every channel, every language, and every hour you are not staffed.

Talk to an expert
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dependable support
automation at scale

4.1B

customer conversations
handled

7X

more throughput than
a staffed queue

78%

of tickets resolved
without a handoff

99.94%

uptime measured across
every region

real impact,
measured in queues

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deliver unhurried
answers on
every channel

38% drop in average
handle time

View case study
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focus on growth,
not the backlog

54k support hours
returned per month

View case study
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serve customers
wherever, whenever

5x increase in
coverage hours

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build warmer
relationships

76% CSAT across
automated threads

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raise your
support bar
this quarter

Book a demo

experiences that give your
customers An athlete sprinting on a track -- photo by Chris L on Pexels time back

Hold one standard for every reply: immediate, informed, written like a person who already knows the account.

Instant answers +−

Reply in seconds at any hour, cutting the queue before it forms and holding the same standard across every time zone you sell into.

Proactive outreach +−

Reach the customer before the complaint does — delayed orders, expiring plans, and failed payments get a message first.

Personalized context +−

Order history, entitlements, and prior threads arrive with the conversation, so nobody is asked to repeat themselves.

Effortless handoff +−

When a human is the right answer, the transfer carries the full transcript, the intent, and a drafted next step.

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Transcript

Priya

I need help — my delivery slot was cancelled and I need the parcel before Friday.

Support agent

Sorry about that, Priya. There is a Thursday 08:00–11:00 slot open at your address. Shall I hold it?

Priya

Yes please, that works perfectly.

agent management built
for continuous improvement

The loop that turns yesterday's conversations into tomorrow's resolution rate.

measure

pinpoint what to
improve next

See exactly where the agent was accurate, grounded, and safe — and where a missing policy or thin article is costing you resolutions.

1
TopicReturns window
Automation opportunity6.4%
Conversations612 ↑ 12%
Automated resolution51% ↓ 9%
Contained63% ↑ 2%
CSAT58% ↑ 5%
see more

test

preview the agent
before it ships

Run simulated conversations against draft policies, compare answers side by side, and only promote the version that held up.

2
Shop assistant

Joe

Do you offer expedited shipping? I need this lens before I travel.

Support agent

We do — one and two day options are available to your address. Want me to price both?

Set test variables
Region Netherlands
Apply

tune

improve with every
conversation

Correct an answer once and the change is carried forward — no retraining cycle, no rewrite of a decision tree nobody remembers building.

3
Suggested policydraft

Refunds on opened consumables are allowed within 14 days when the seal is intact. Offer the exchange first.

returnsconsumablesEUtier 1
Approve

scale

automate across
channels and languages

One agent, one policy set, answering on your customers' preferred channels — messaging, voice, or email — wherever they happen to be.

4
Voice · FR

Camille

Bonjour, puis-je prolonger ma période d'essai de deux semaines ?

Support agent

Bien sûr ! J'ai prolongé votre essai de 14 jours. Souhaitez-vous une démonstration jeudi à 14 heures ?

discover what a real
agent Platform overview does
for your support team

See how Cobalt Row answers shoppers, protects renewals, and keeps the queue short.

built for enterprise
scale and flexibility

Shape Cobalt Row around the stack you already run, with a documented API and SDKs that drop into the tools your team lives in.

build your way—with
or without code

Build only the part that is unique to your brand and let the platform carry the rest: compliance, routing, escalation, and reporting, on one surface that works across every channel, language, and audience.

Help docs
analytics context channels customer data

plug & play,
no extra steps

Cobalt Row is built to sync with the tools you already run — order systems, help centres, and payment stacks like Cadence, Ledgerline, and Sparrow — passing context between them in real time so an answer is never half informed.

Integrations

battle-tested AI with
enterprise-level rigor

Running in production for teams across 41 countries.

independently
audited security

Annual third-party audits, regional data residency, and per-tenant keys keep sensitive records where you expect them.

safety and accuracy
controls

Every answer is grounded in your approved sources, checked against your policies, and logged with its evidence trail.

privacy by default

Redaction at ingest, configurable retention, and per-region processing mean the data lifecycle is yours to set.

reliability and scale

Hundreds of millions of interactions a year, with peak-season load absorbed without a queue or a quality dip.

fast-track impact with proven
frameworks and expertise

Two colleagues arranging sticky notes on a wall -- photo by Xhemi Photo on Pexels
guide12 min read

your CRM and your agent: why syncing the two pays off twice

If you are investing in AI for support, make sure the record of truth is not left on the sidelines.

Read
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blog8 min read

your next great service rep won't ask for a desk

Playbooks let the agent follow your standard procedures with precision and judgement, handling high-stakes workflows the way your best people would.

A person typing on a laptop beside a coffee on a wooden table -- photo by Chevanon Photography on Pexels
blog11 min read

how to choose the right integrations for your support stack

Even a capable agent cannot drive impact alone. It needs context, it needs data, and it needs access — which is exactly where integrations earn their keep.

A woman working at a laptop by an office window -- photo by Christina Morillo on Pexels
blog7 min read

unpacking agent pricing: per resolution vs. per conversation

As teams get serious about automation the question shifts from how much to what exactly am I paying for — and which of the two survives a busy quarter.

see Cobalt Row in action

let's talk—book a
free Get a demo consultation

Halewick NORVALE pitchline Cadre & Co Loomis Park Vantail Sundry Brightfold