Seattle
419 Occidental Ave S
Seattle, WA
Meet the customer operations platform built for real conversations.
Our company
Strong customer work starts with shared context.
At scale, customer conversations scatter across tools and teams. Brightforge gives support, success, and product teams one practical place to understand the account, follow the thread, and act with care.
Today, more than 18,600 companies use Brightforge to support the people who choose them. We build for better judgment, not more noise.
18.6k+customer teams
2014founded
4.6×faster context recovery
Where we work
Our studios
London
46 Great Marlborough St
London, UK
Chicago
320 N Morgan Street
Chicago, IL
Amsterdam
Singel 370 AMS
Amsterdam, NL
Sydney
61 York Street
Sydney, AU
Press room
Selected coverage
The Ledger
“Build a durable company, not a louder one.”
Read the profile →FORGE 100
Brightforge named to the Forge 100 for the fourth year
Read the list →Workplace Review
A best workplace for thoughtful product teams
Read the report →SIGNAL
Why customer operations is becoming its own discipline
Read the analysis →Northline
Brightforge’s careful bet on conversation context
Read the story →People
Our leadership
Keira Prescott
Chief Executive OfficerCompany strategy, customer trust, and long-range stewardship.
Dev Traynor
Chief Strategy OfficerResearch, partnerships, and the operating model behind our next chapter.
Paul Aden
Chief Product OfficerProduct direction across support, success, and intelligence.
Darragh Curran
Chief Technology OfficerEngineering craft, platform health, and technical strategy.
Leandra Falcone
Chief Revenue OfficerCustomer growth, field learning, and responsible expansion.
Ana Griffin
Chief Marketing OfficerBrand, category development, and customer education.
Dan Briggs
Chief Financial OfficerFinance, planning, and durable company operations.
David Kingsley
Chief People OfficerPeople systems, leadership practice, and belonging.
Chisara Okafor
General CounselCompany counsel, risk, privacy, and governance.
Governance
Our board of directors
Fergal McCabe
Co-founder, BrightforgeProduct builder and company advisor.
Karen Peacock
Operating PartnerGrowth leader and customer advocate.
Dan Zimmer
Independent DirectorTechnology executive and investor.
Fred Bell
Managing PartnerEnterprise operator and board advisor.
Ethan Karwell
Partner, NorthlineEarly-stage investor and founder coach.
Eileen Houghton
Independent DirectorCommunications and public affairs leader.
Chitra Nayak
Independent DirectorSoftware executive and nonprofit advisor.
Our investors
NorthlineIconiq GroveValley FundSocial CapitalGoodwater